General FAQ’s

Membership is open to individuals and businesses who live, work, study, or have a connection within our service areas in Canada. Newcomers to Canada, students, families, and small business owners are all welcome.

To join, you simply open a qualifying account and agree to our membership terms. Our team can confirm your eligibility and help you complete the membership process either online or in-branch.

In most cases, you will need valid government-issued photo identification (such as a Canadian driver’s licence or passport), a second piece of ID if required, and a Canadian mailing address. We may also request your Social Insurance Number (SIN) for tax reporting and identity verification.

For specific account types (for example, student, youth, or newcomer accounts), additional documentation such as proof of enrolment or immigration documents may be requested. Our team will guide you through the requirements before you apply.

Many Vaughan Credit Union accounts, including chequing, savings, and certain investment accounts, can be opened online through our secure digital platform. The online process allows you to submit your information and upload supporting documents from home.

In some cases, especially for more complex products or business accounts, we may ask you to visit a branch or speak with a specialist. If that’s required, we’ll let you know early in the process so you can plan accordingly.

Our chequing accounts are designed for day-to-day banking in Canada, including payroll deposits, bill payments, purchases with your debit card, and Interac e-Transfers. Different plans offer varying levels of included transactions, digital features, and monthly fees.

Many members choose a chequing account that pairs with a savings or high-interest savings account, so they can keep spending money and longer-term savings separate while still moving funds between accounts quickly when needed.

Vaughan CU offers a range of savings and investment options including high-interest savings accounts, Guaranteed Investment Certificates (GICs), registered accounts like RRSPs, TFSAs, RRIFs, and RESPs, as well as diversified portfolios and other investment solutions.

Whether you’re saving for an emergency fund, education, retirement, or another goal, our advisors can help you select products based on your time horizon, risk tolerance, and preference for guaranteed or market-based returns.

Once your account is opened, you can register for online banking using your member or account details. After enrolling, you can sign in through our secure website or mobile app to view balances, pay bills, send Interac e-Transfers, transfer funds, and more.

Our mobile banking experience is designed to work seamlessly across Canada, with features like card controls, account alerts, and budget-friendly tools to help you stay on top of your finances anytime, anywhere.

If your Vaughan CU debit or credit card is lost, stolen, or you notice suspicious activity, contact us immediately using the phone number on our website or on your statement. You should also lock or block your card using our mobile app if that feature is available on your card.

Once we’ve been notified, we will disable the card to prevent further use and arrange for a replacement. In many cases, we can also help you review recent transactions and advise on next steps if fraud is suspected.

Vaughan CU operates under Canadian regulatory standards, and eligible deposits are protected by applicable deposit protection programs as outlined by the provincial or regional deposit insurer where the account is held.

Coverage limits and rules can vary by province and account type. Our team can help you understand how your deposits are protected and how to structure your accounts to stay within coverage limits if that is a concern for you.

We encourage members to choose account packages that match how they actually bank. For example, if you primarily use digital services, a plan with unlimited online transactions and Interac e-Transfers may be more cost-effective.

Our team can review your current usage, suggest ways to avoid unnecessary fees (such as using in-network ATMs and e-statements), and recommend account options, bundles, or membership benefits that help you get the most from your Vaughan CU relationship.

We offer a variety of personal and business lending options, including personal loans, lines of credit, auto loans, mortgages, home equity solutions, and lending for small and medium-sized enterprises (SMEs).

Each solution is designed to support different needs—such as debt consolidation, home purchase or renovation, vehicle financing, or business expansion. Our advisors work with you to find a borrowing option and repayment structure that fits your cash flow and goals.

You can start a mortgage application online or by speaking with one of our mortgage specialists. We’ll ask about your income, debts, property details, and down payment to help determine how much you may qualify for and what type of mortgage best suits your situation.

Throughout the process, we’ll explain terms like fixed vs. variable rates, prepayment options, and amortization periods, and we will provide clear guidance on next steps all the way to closing.

Yes. Vaughan CU provides a full range of business accounts for small and medium-sized enterprises, including business chequing and savings accounts, payment services, merchant solutions, and cash management tools.

Our business specialists understand the realities of running a Canadian business and can help you choose the right account structure, set up digital access for multiple users, and connect you with lending and advisory support as your business grows.

Newcomers are welcome at Vaughan CU. We have banking bundles and account options designed for those who are new to Canada, often with flexible documentation requirements and guidance tailored to your situation.

Our team can help you open chequing and savings accounts, set up everyday banking, and explore ways to start building credit history responsibly, such as with a card or small credit product where eligible.

Many Vaughan CU debit and credit cards can be used outside Canada where the associated payment network (such as Visa, Mastercard, or Interac partners) is accepted. When travelling, we recommend adding a travel notice in online or mobile banking if available, or contacting us before you leave.

International transactions may be subject to currency conversion and network fees. For details specific to your card, please review your cardholder agreement or speak with a representative before travelling.

We use multiple layers of security, including secure sign-in, encryption, card monitoring, and fraud detection systems to help protect your accounts. We also provide educational resources on recognizing phishing emails, phone scams, and suspicious links or websites.

Members are encouraged to enable alerts, keep contact information up to date, and contact us immediately if something doesn’t look right. Together, these measures help reduce the risk and impact of fraud.

Yes. Vaughan CU offers joint chequing and savings accounts that allow two or more members to share access to the same account. This is often useful for couples, family members, or anyone managing shared household expenses.

All joint account holders must meet identification requirements and agree to the account terms. Our team will explain how joint account ownership works, including access, responsibilities, and how the account is reported.

You can typically update your phone number and email address through online or mobile banking, or by contacting us directly. To change your mailing address or certain profile details, we may require additional verification for security reasons.

Keeping your information up to date ensures you continue to receive important notifications, statements, and security alerts related to your accounts and services.

If you forget your online banking password, you can usually reset it using the “Forgot Password” or similar link on the sign-in page. You will be asked to verify your identity using security questions or a one-time code.

If you are unable to reset your password online, contact us and we’ll help you restore access to your account after completing a brief security verification.

You can reach us by phone, email, or by visiting one of our branches during business hours. Many services are also available through secure messaging in online or mobile banking.

For general questions, product information, or help getting started, you can also complete the contact or FAQ form on our website, and a member of our team will follow up with you.